Compliance

Patient Rights

All patients have the following rights:

  • Right to access of treatment and/or accommodations that are available or medically necessary, regardless of race, creed, sex, national origin or source of payment for care. 
  • Right to formulate an advanced directive and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
  • Right to a timely notice of non-coverage of their hospital stay.
  • Right to have an interpreter provided if your language is other than English, and alternative communication techniques or aides for those who are deaf or blind.
  • Right to file a grievance and have it addressed in a timely, reasonable and consistent manner. You have the right to be informed in writing about the resolution of your grievance.  If we fail to meet your expectations during your stay please call our Chief Quality Officer, Jodie Efird, RN at 870-460-3510. If desired, you have the right to file a grievance directly with the Arkansas Department of Health by calling 501-661-2201, emailing adh-hfs-complaints@arkansas.gov, or writing to 5800 West Tenth, Suite 400, Little Rock, AR, 72204.
  • Right to participate in the development and implementation of your plan of care.
  • Right to make informed decisions about your care.
  • Right to be informed of your health status.
  • Right to be informed about your prognosis.
  • Right to be involved in care planning and treatment, including pain management.
  • Right to refuse or to request treatment.
  • Right to have a family member or representative of your choice and your physician notified promptly of your admission to the hospital.
  • Right to personal privacy.
  • Right to refuse or to request treatment.
  • Right to have a family member or representative of your choice and your physician notified promptly of your admission to the hospital.
  • Right to personal privacy.
  • Right to be treated with dignity and respect.
  • Right to know the identity and professional status of all individuals who provide your care, and you have the right to know who is responsible for authorizing and performing medical procedures or treatments ordered for you.
  • Right to receive care in a setting reasonable safe from the environmental, infection, and security hazards.
  • Right to be free from all forms of abuse, neglect, or harassment.
  • Right to confidentiality and privacy of clinical records and health information.
  • Right to access information contained in your clinical records within a reasonable time frame with the following exceptions: harm would be caused to another person, your life, well-being, or physical safety would be endangered, or a promise of confidentiality would be violated.
  • Right to be free of seclusion or restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation.
  • Right to receive an itemized bill of hospital charges regardless of the source of payment.

ATTENTION

Drew Memorial Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Drew Memorial Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Drew Memorial Hospital provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Drew Memorial Hospital provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, please contact Jenny Guthrie at (870)-460-3532.

Grievances

If you believe that Drew Memorial Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person or by mail, fax, or email at:

Jenny Guthrie, MBA, RHIT
Revenue Cycle Director/Chief Compliance Officer
778 Scogin Drive
Monticello, Arkansas 71655
(870)-460-3532
(870)-460-3521 (fax)
jguthrie@drewmemorial.org
Jenny is available to help you file a grievance if you require it.

Civil Rights Complaints

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019
1-800-537-7697 (TDD)

Complaint forms are available here.